Celebrate Made in Australia - Free shipping on all orders $50+

FREQUENTLY ASKED QUESTION

ORDERS & SHIPPING

Do you deliver throughout Australia?

Yes, delivery is provided throughout Australia, with delivery details indicated at the time of purchase.

What’s the delivery time?

Delivery time normally takes 3-7 days, depending on your area.

How soon will my order be sent out?

Your order will be sent out after 1-2 days from placing the order.

Is express delivery available?

Yes, express delivery is offered upon purchasing.

Will my order be tracked?

Yes, once the order is dispatched, you will be able to get the tracking link by email.

RETURNS & EXCHANGE

What is your return policy?

Returns can be processed if items are unused and undamaged within 14 days of delivery.

Can I exchange my item for another size?

Exchanges can be processed if there is still stock left.

How do I make a return request?

Please reach out to our customer service team with the relevant information regarding your purchase.

Do you give refunds or store credits?

We can provide either store credits or refunds as per the customer’s convenience.

What if I receive a faulty product?

Please contact us immediately if the product received is faulty.

FABRIC & SIZING

How can I select the correct sizing?

We advise you to refer to our sizing chart available on every product page.

Are your items true to size?

Yes, our items are made to be true to size with a flattering fit.

Can the fabric be used in any season?

Yes, our fabric reacts according to your body temperature; therefore, it is good for any season.

What are some care instructions that you would suggest?

It is advisable that you machine wash your items using a cool gentle cycle together with colours.

Do your fabrics shrink and fade?

Our garments will not shrink, nor will they fade with time.

BRAND & STYLING

Can I wear the pieces separately?

Absolutely, the pieces were made in such a way that they can be worn together as well as separately.

Are your sets appropriate for day-to-day use?

Certainly, our creations are meant for hassle-free, everyday dressing.

How do I style my sets for various events?

Our products are made in a way that fits well, allowing them to be worn casually
and comfortably.

Where are your pieces manufactured and how sustainable is your production?

All our pieces are carefully crafted in Australia, emphasizing ethics and responsible production.

Do you manufacture in small batches?

Indeed, we produce our collections in small yet thoughtful quantities.

GENERAL

Can I modify or cancel my order?

If your order hasn’t been shipped, we urge you to get in touch with us as soon as possible; we will try our best to help you out.

Are out-of-stock items replenished?

Certain styles can get replenished at times. Consider subscribing to our newsletter for more info.

How do I get customer service support?

Contact our customer support by clicking on the contact us page or sending an email.

Do you sell gift cards?

We do have digital gift cards which are ideal gift options.