Delivery information
Due to COVID postage is at times taking longer then usual. We apologise in advance if this happens and are working at getting your products out as quickly as possible.
Every item is packed in Hero Packaging- home-compostable materials, mainly corn starch and PBAT (a compostable ingredient which bonds the renewable ingredients together
We’re proud to use Sendle to deliver our products to your doorstep. A B-Corp and carbon neutral delivery service,
Read more about our sustainable delivery
DELIVERY TIMES & PRICING
All orders are sent out weekly on a Wednesday.
Within Australia: 1 to 5 business days
Orders up to $100 – $6 flat rate
Orders $100 and over – FREE SHIPPING
New Zealand: 4 to 6 business days
Orders up to $100 – $10 flat rate
Orders $100 and over – FREE SHIPPING
Rest of World: 6-15 business days $20 flat rate
(Please note: Katie Perry is not responsible for any import duty or taxes placed on your order upon delivery into your country)
Returns and Exchanges
If you are unsatisfied with your purchase, first email info@katieperry.com.au to obtain a RA number before sending the unused item in its original and unworn condition, with all labels attached and a copy of your invoice within 14 days of receiving your item(s). Please indicate on your invoice which item(s) you are returning, and whether you’d like a refund or exchange (if exchange, please also list requested items, colours, and sizes).
Monogrammed merino wraps can not be exchanged or refunded due to the personalisation of the item.
We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).
We cannot refund gift items. If you received the item(s) as a gift, you may exchange for one that is of equal or lesser value.
The customer is responsible for return shipping fees, but if you are requesting an exchange, the new item will be shipped at no extra cost. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.
Please return products to
ATT:Katie Perry Showroom
Ground Floor, 185 Glenmore Rd, Paddington 2021
